The agreement, in plain language.

Effective: July 16, 2026 · SUNWARD LLC, Florida, USA

These Terms of Service (“Terms”) are an agreement between you and SUNWARD LLC (“Sunward,” “we,” “us”) governing your use of getsunward.com, app.getsunward.com, our applications, and Sol, our AI coach (together, the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy and Important Disclosures. Each section starts with a plain-English summary. The summaries are for readability; the full text governs.

Emergency notice: the Service is not a crisis or emergency service. If you or your child are in danger or crisis, call 911 or call/text 988 (Suicide & Crisis Lifeline).

1. What Sunward is, and isn’t

Plain English: Sunward is coaching software with an AI voice. It is not therapy, not medical care, not legal advice, and Sol is not a person.

The Service provides communication coaching, educational content, and organizational tools for parents. It does not provide psychotherapy, counseling, medical or mental-health treatment, diagnosis, or legal advice, and no professional-client relationship of any kind is created by using it. Sol is an artificial-intelligence system; its output can be imperfect or wrong, and you are responsible for your own decisions and communications. See our Important Disclosures for the full statement.

2. Who may use Sunward

Plain English: Adults only, in the United States (for now).

You must be at least 18 years old and using the Service for yourself as a parent or caregiver.
The Service is currently offered to users in the United States, excluding Illinois, Washington, and Nevada. We may expand availability over time.
You represent that you are a United States resident accessing the Service from within the United States. We do not offer or market the Service outside the United States, and accessing it by misrepresenting your location is a breach of these Terms.
The Service is not for use by children. It supports your communication with your child; it is not a product children use.
You must provide accurate account information and keep your login secure. You are responsible for activity under your account.

3. Acceptable use

Plain English: Use it to build bridges. Never to manipulate a child, harass anyone, or break the law.

You agree not to use the Service to:

manipulate, deceive, surveil, or exert improper influence over a child or any other person: this is the core rule of the product and we may suspend accounts that attempt it;
harass, threaten, or defame anyone, including a co-parent;
violate any law, court order, custody arrangement, or communication restriction that applies to you;
submit content you do not have the right to submit, or upload malicious code, or attempt to probe, overload, scrape, or reverse-engineer the Service;
use the Service to build a competing product, or resell access without our written agreement.

You are solely responsible for the messages you actually send to your child or anyone else. Sunward offers drafts and coaching; the decision to send, and its consequences, are yours.

4. Your content and your children’s information

Plain English: What you write stays yours. You give us just enough permission to run the Service for you, nothing more.

You retain ownership of the content you submit: messages, uploads, notes, and information about your family (“Your Content”). You grant Sunward a limited, non-exclusive license to host, process, and display Your Content solely to operate, secure, and improve the Service for you. We do not sell Your Content, use it for advertising, or use it to train AI models for other users without your separate, explicit opt-in consent (see the Privacy Policy; any future “learning” features are off by default). You represent that you have the right to share what you submit, including information about your children.

5. Plans, billing, and the Sunrise Guarantee

Plain English: Every plan starts with a 7-day free trial, cancel before it ends and you’re not charged. After that, plans renew until you cancel; annual plans bill once a year. First 30 days after your trial: if it didn’t help, we refund it.

Every paid plan (currently Connect, Bridge, and Pro) begins with a 7-day free trial. We collect your payment method at signup and, unless you cancel before the trial ends, your first billing period begins automatically on day 8. We’ll send a reminder email before your trial ends and your first charge.
After the trial, subscriptions bill in advance monthly or annually and renew automatically until cancelled. You can cancel anytime, during the trial or after, effective at the end of the current period; we don’t prorate partial periods except as required by law.
Prices are in U.S. dollars and may change with at least 30 days’ notice, never mid-term for an already-paid period.
Sunrise Guarantee: within your first 30 days on any paid plan, if the Service hasn’t given you at least one genuinely better exchange with your kid, tell us and we’ll refund that purchase. One guarantee refund per customer.
Payments are processed by Stripe; we do not store full card numbers.

6. Our content

Plain English: The Sunward name, Sol, the method, and the app are ours. Use them within the app, not to clone it.

The Service, including Sunward™, Sol™, the software, protocols, coaching frameworks, designs, and content we provide, is owned by SUNWARD LLC or its licensors and protected by intellectual-property law. We grant you a personal, non-transferable, revocable license to use the Service for its intended purpose. Coaching output Sol generates for you may be used freely in your own personal communications.

7. Termination

Plain English: You can leave anytime and take your data’s deletion with you. We can close accounts that break the rules.

You may stop using the Service or delete your account at any time (in-app, or by emailing us). We may suspend or terminate accounts that violate these Terms, create risk for others (especially a child), or where required by law. On deletion, we remove Your Content per the retention terms in the Privacy Policy. Sections 4, 6, and 8 to 11 survive termination.

8. Disclaimers

Plain English: We work hard, but we can’t promise outcomes: reconnection depends on people, not software.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PARTICULAR FAMILY OUTCOME WILL RESULT. AI OUTPUT MAY CONTAIN ERRORS AND SHOULD NOT BE YOUR SOLE BASIS FOR IMPORTANT DECISIONS.

9. Limitation of liability

Plain English: If something goes wrong, our responsibility is capped at what you paid us in the last 12 months.

TO THE FULLEST EXTENT PERMITTED BY LAW, SUNWARD LLC AND ITS MEMBERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF DATA, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS IS LIMITED TO THE GREATER OF $100 OR THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. Some jurisdictions don’t allow certain limitations; in those places, these limits apply to the fullest extent permitted.

10. Indemnification

Plain English: If your misuse of the Service gets us sued, that’s on you.

You will defend and hold harmless SUNWARD LLC from claims arising out of Your Content, your violation of these Terms, or your violation of any law or third-party right, including any use of the Service contrary to a court order or custody arrangement.

11. Governing law & disputes

Plain English: Florida law. Talk to us first: most problems are fixable with an email.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Before filing any claim, you agree to contact us and give us 30 days to work it out. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Hillsborough County, Florida, and you consent to their jurisdiction. Any claim must be brought within one year of the events giving rise to it, where permitted by law.

12. Changes to these Terms

Plain English: If we change something meaningful, we’ll tell you before it takes effect.

We may update these Terms as the Service evolves. For material changes we will give notice (email or in-app) at least 14 days before the changes take effect. Continuing to use the Service after the effective date means you accept the updated Terms.

13. Contact

SUNWARD LLC · Florida, USA · support@getsunward.com (providers: providers@getsunward.com). We answer in plain language, that’s the whole point.