The agreement, in plain language.

These Terms of Service (“Terms”) are an agreement between you and SUNWARD LLC (“Sunward,” “we,” “us”) governing your use of getsunward.com, app.getsunward.com, our applications, and Sol, our AI coach (together, the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy and Important Disclosures. Each section starts with a plain-English summary. The summaries are for readability; the full text governs.

1. What Sunward is, and isn’t

The Service provides communication coaching, educational content, and organizational tools for parents. It does not provide psychotherapy, counseling, medical or mental-health treatment, diagnosis, or legal advice, and no professional-client relationship of any kind is created by using it. Sol is an artificial-intelligence system; its output can be imperfect or wrong, and you are responsible for your own decisions and communications. See our Important Disclosures for the full statement.

2. Who may use Sunward

• You must be at least 18 years old and using the Service for yourself as a parent or caregiver.
• The Service is currently offered to users in the United States, excluding Illinois, Washington, and Nevada. We may expand availability over time.
• You represent that you are a United States resident accessing the Service from within the United States. We do not offer or market the Service outside the United States, and accessing it by misrepresenting your location is a breach of these Terms.
• The Service is not for use by children. It supports your communication with your child; it is not a product children use.
• You must provide accurate account information and keep your login secure. You are responsible for activity under your account.

3. Acceptable use

You agree not to use the Service to:

• manipulate, deceive, surveil, or exert improper influence over a child or any other person: this is the core rule of the product and we may suspend accounts that attempt it;
• harass, threaten, or defame anyone, including a co-parent;
• violate any law, court order, custody arrangement, or communication restriction that applies to you;
• submit content you do not have the right to submit, or upload malicious code, or attempt to probe, overload, scrape, or reverse-engineer the Service;
• create sexual content involving anyone under 18, impersonate a minor, or use Sol in any way that violates the usage policies of the AI provider that powers Sol;
• use the Service to build a competing product, or resell access without our written agreement.

You are solely responsible for the messages you actually send to your child or anyone else. Sunward offers drafts and coaching; the decision to send, and its consequences, are yours.

4. Your content and your children’s information

You retain ownership of the content you submit: messages, uploads, notes, and information about your family (“Your Content”). You grant Sunward a limited, non-exclusive license to host, process, and display Your Content solely to operate, secure, and improve the Service for you. We do not sell Your Content, use it for advertising, or use it to train AI models for other users without your separate, explicit opt-in consent (see the Privacy Policy; any future “learning” features are off by default). You represent that you have the right to share what you submit, including information about your children.

Conversations you add. If you use “Add a conversation” to show Sol real messages between you and your child, you confirm all of the following for every conversation you add:

• You were a participant in the conversation. You did not get it by opening your child’s device, anyone else’s device or anyone else’s account without permission.
• You have the lawful right to share it, including what it says about your child or anyone else in it, such as a co-parent.
• Sharing it does not violate any court order, parenting plan, custody arrangement, communication restriction or law that applies to you.
• You are adding it to get coaching for yourself, not to collect or prepare evidence.

How you confirm. The first time you add a conversation with a particular child, we ask you to confirm these points one by one. After that, each time you tap Share to add another conversation with that child, you confirm them again for that conversation. The share screen reminds you of this each time. We may ask you to confirm them one by one again at any time, including when these Terms change what you are confirming.

Coaching, not evidence. Sunward is a coaching tool. What Sol builds from an added conversation is guidance for you. It is never an evidentiary record, a legal opinion or an assessment of your child or your co-parent. It is not designed or suitable for use as evidence.

Deleting an added conversation. You can delete an added conversation at any time. Deletion immediately and permanently removes the conversation and its search index. Your past chats with Sol and what Sol remembers from them are not changed. There are two exceptions, both described in the Privacy Policy. If a litigation hold applies to your account, we keep the affected data until the hold ends. Copies held by our AI provider or in backups expire on their own schedules.

Your key. Parent-held encryption is being introduced in stages. After you complete setup and move your history, records are locked with a key that only you hold. Earlier readable copies remain during the transition or a legal hold, as the Privacy Policy describes (section 6). You are responsible for keeping your recovery code safe and your devices secure. If you lose every device, every passkey and your recovery code, your history cannot be recovered by anyone. That includes Sunward. We cannot reset or restore it for you. We cannot open records stored only under your key. Records we can still read during migration or under a legal hold may be subject to legal process. We can still produce the records we can read, as the Privacy Policy describes (section 3). For history locked with your key, the in-app export is the way to obtain a readable copy. History not yet migrated may be exported by our server. If you need to keep or produce your own records, for example in a court case, that is your responsibility. Deleting your account, forgetting your devices or losing your recovery code can destroy those records for good. Nobody can recover them, including Sunward.

5. Plans, billing, and the Sunrise Guarantee

• New customers on Connect, Bridge or Max receive one 7-day free trial. Returning customers who already used their trial are charged at checkout. Eligible invitation codes may extend the first trial; checkout shows its duration. We collect a payment method at signup. Unless you cancel before the trial ends, the first paid period starts when it ends, normally on day 8 for a 7-day trial. We send a reminder before the trial ends.
• Subscriptions bill in advance monthly or annually and renew until canceled. You can cancel online in Settings, Billing. Ordinary cancellation takes effect at the end of the current period. Unused partial periods are not refunded except under the Sunrise Guarantee or as required by law. Plan changes can produce prorated charges or credits, which the billing portal shows before confirmation.
• Prices are in U.S. dollars and may change with at least 30 days’ notice, never mid-term for an already-paid period.
• Sunrise Guarantee: if Sunward is not helping, contact support@getsunward.com within 30 days after your first paid charge and we will refund that first payment. One guarantee refund per customer. This does not limit rights required by law.
• Payments are processed by Stripe; we do not store full card numbers.

6. Our content

The Service, including Sunward™, Sol™, the software, protocols, coaching frameworks, designs, and content we provide, is owned by SUNWARD LLC or its licensors and protected by intellectual-property law. We grant you a personal, non-transferable, revocable license to use the Service for its intended purpose. Coaching output Sol generates for you may be used freely in your own personal communications.

7. Termination

You may stop using the Service or delete your account at any time (in-app, or by emailing us). We may suspend or terminate accounts that violate these Terms, create risk for others (especially a child), or where required by law. On deletion, we remove Your Content per the retention terms in the Privacy Policy. Sections 4, 6, and 8 to 11 survive termination.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PARTICULAR FAMILY OUTCOME WILL RESULT. AI OUTPUT MAY CONTAIN ERRORS AND SHOULD NOT BE YOUR SOLE BASIS FOR IMPORTANT DECISIONS. FACTUAL STATEMENTS IN AI OUTPUT, INCLUDING DATES, NAMES AND ANYTHING SOL READS FROM A DOCUMENT YOU ADD, MAY BE WRONG. DO NOT RELY ON THEM WITHOUT CHECKING THEM AGAINST THE ORIGINAL SOURCE.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SUNWARD LLC AND ITS MEMBERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF DATA, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS IS LIMITED TO THE GREATER OF $100 OR THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. Some jurisdictions don’t allow certain limitations; in those places, these limits apply to the fullest extent permitted.

10. Indemnification

You will defend and hold harmless SUNWARD LLC from claims arising out of Your Content, your violation of these Terms, or your violation of any law or third-party right, including any use of the Service contrary to a court order or custody arrangement. This includes any conversation you add that you did not have the right to share.

11. Governing law & disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Before filing any claim, you agree to contact us and give us 30 days to work it out. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Hillsborough County, Florida, and you consent to their jurisdiction. Any claim must be brought within one year of the events giving rise to it, where permitted by law.

12. Changes to these Terms

We may update these Terms as the Service evolves. For material changes we will give notice (email or in-app) at least 14 days before the changes take effect. Continuing to use the Service after the effective date means you accept the updated Terms.

13. Contact

SUNWARD LLC · Florida, USA · support@getsunward.com (providers: providers@getsunward.com). We answer in plain language, that’s the whole point.